I usually fly Continental becasue it goes where I need
to go, and they have a great frequent flyer program.
But they do save money in some picky ways:
There will be 100 initial changes, he said, and some will
directly affect customers. For example, the airline will
charge $20 extra for each paper ticket, a change that
American and United Airlines have already made.
Passengers will not receive a full can of soda unless
they ask. They will also have to ask for plastic
knives at breakfast if they want one. Those
last two changes will save the airline $1 million and
$80,000 a year, respectively.
-- Ned Walker, Continental spokesman.[NYT]
Posted by dc at August 27, 2002 11:21 PM